Privacy Policy

Effective Date: October 2, 2025

This Privacy Policy explains how [LEGAL ENTITY NAME] (d/b/a Pampered Pooch by Bella & Coco, “Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you visit [WEBSITE DOMAIN] (the “Site”) or otherwise interact with us online. This Site is intended for a general audience and is not directed to children.

By using the Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

1) Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to a particular consumer (“Personal Information”). The categories we may collect include:

Identifiers & Contact Data: name, email address, phone number, postal address, account credentials.
Commercial & Booking Data: service selections, order details, purchase/appointment history.
Payment Data: limited payment details processed by our payment processor (we do not store full card numbers).
Device/Network Activity: IP address, device/browser type, pages viewed, referring/exit pages, timestamps, approximate location derived from IP, and cookies or similar technologies.
User Content & Communications: messages you send us (e.g., contact forms, reviews).
Inferences: preferences or interests derived from other data (e.g., services you view).

Sensitive Personal Information: We do not intentionally collect sensitive categories (e.g., precise geolocation, government IDs, health data) via the Site. If such data is provided for a specific service need, we will use it only for that limited purpose.

2) Sources of Personal Information

Directly from you (forms, bookings, emails, calls).
Automatically through cookies, pixels, and similar technologies.
Service providers (e.g., payment, analytics, hosting).
Public sources (e.g., public websites or social media you set to public).

3) How We Use Personal Information

We use Personal Information to:

Provide, operate, and improve the Site and our services (including scheduling, order fulfillment, and customer support).
Communicate with you (confirmations, updates, marketing where permitted).
Personalize content and measure site performance (analytics).
Prevent fraud, secure the Site, and enforce terms.
Comply with legal obligations and respond to lawful requests.

Legal Bases for EEA/UK visitors (GDPR): consent, contract performance, legitimate interests (e.g., running and protecting our business), legal obligations.

4) Cookies & Similar Technologies

We use cookies, pixels, and similar tools to run the Site and understand usage. Categories may include:

Strictly Necessary (required for core functionality),
Functional (preferences),
Analytics/Performance (traffic and usage),
Advertising (only if enabled—see “Sale/Sharing” below).

You can manage cookies via your browser settings. If you disable some cookies, parts of the Site may not work properly. We currently do not respond to “Do Not Track” signals.

5) How We Disclose Personal Information

We disclose Personal Information to:

Service Providers/Processors: hosting, analytics, payment processing, email/SMS tools, security, and customer support—bound by contractual confidentiality and use limits.
Business Transfers: in connection with a merger, acquisition, asset sale, or similar event.
Legal/Protection: to comply with law or protect rights, safety, and property.
With Your Direction/Consent: when you ask us to share (e.g., testimonials, integrations).

We do not sell or share Personal Information as “sell” or “share” are defined by the California Consumer Privacy Act (as amended by the CPRA), and we do not use personal information for cross-context behavioral advertising. If this changes, we will update this Policy and provide required disclosures and opt-out mechanisms.

6) Data Retention

We retain Personal Information for as long as necessary to fulfill the purposes outlined in this Policy, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods vary by data category and legal requirements.

7) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect Personal Information (e.g., access controls, encryption in transit where supported, software updates, least-privilege access). No method of transmission or storage is 100% secure; risks remain.

8) Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect Personal Information from children. If you believe a child has provided Personal Information, contact us at [CONTACT EMAIL] and we will delete it.

9) Your Privacy Rights

A. U.S. State Rights (CA/CO/CT/UT/VA and others)

Depending on your state, you may have the right to:

Know/Access the Personal Information we have about you.
Correct inaccurate Personal Information.
Delete your Personal Information.
Portability (receive a copy in a portable format).
Opt out of certain processing (e.g., profiling, targeted advertising, sale/share).
Appeal a decision regarding your privacy request.

How to Exercise: Email [CONTACT EMAIL] with “Privacy Request” and specify your request and state. We will verify your identity and respond within the time required by applicable law. You may appoint an authorized agent to submit a request on your behalf where permitted.

Sale/Sharing: As stated above, we do not sell or share Personal Information for cross-context behavioral advertising. If that changes, we will provide a “Do Not Sell or Share My Personal Information” link.

California Notice at Collection (Summary):
We collect the categories in Section 1 for the purposes in Section 3; we disclose them as described in Section 5. We do not sell/share Personal Information. We retain data as described in Section 6.

Nevada (NRS 603A): We do not sell covered information. Nevada residents may submit sale opt-out requests to [CONTACT EMAIL].

B. EEA/UK (GDPR)

If you are in the EEA/UK, you may have rights to access, correct, delete, restrict, object to processing, and data portability, and to withdraw consent at any time (without affecting prior lawful processing). You may also lodge a complaint with your local supervisory authority.

International Transfers: Where we transfer Personal Information outside the EEA/UK, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) where required.

10) Third-Party Links & Services

The Site may link to third-party websites or include third-party tools (e.g., maps, booking, payments, analytics, social media). We are not responsible for their privacy practices. Review their policies for details.

11) Communications Preferences

You may opt out of marketing emails by using the unsubscribe link in our emails or contacting [CONTACT EMAIL]. We may still send transactional or service-related messages.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the latest version. Material changes will be posted on the Site and, where required, we will notify you or seek consent.

13) Contact Us

If you have questions, requests, or complaints about this Policy or our privacy practices, contact:

Pampered Pooch by Bella & Coco
[LEGAL ENTITY NAME]
[POSTAL ADDRESS]
Email: [CONTACT EMAIL]
Phone: [CONTACT PHONE]

Optional: “Notice at Collection” Table (California)

(Include on/intimately linked from the first point of data collection, e.g., contact/booking forms.)

CategoryExamplesPurposeSold/Shared?Disclosed To

Identifiers & ContactName, email, phone, addressProvide services, communicate, securityNoService providers (hosting, support)

Commercial/BookingServices requested, appointmentsFulfill/record servicesNoPayment/booking providers

PaymentCard token/last4 via processorProcess paymentsNo (we don’t store full card numbers)Payment processors

Device/NetworkIP, pages viewed, timestamps, cookiesOperate, secure, analyze SiteNoAnalytics/hosting providers

User ContentMessages, reviewsCustomer support, testimonials (with consent)NoService providers

InferencesPreferencesPersonalize experiencesNoService providers